Privacy Policy

Introduction

This Privacy Policy (the “Policy”) explains what information Molyneaux Services gathers about you, what we use that information for, and who we give that information to.

This Privacy Policy also sets out your rights in relation to your information and who you can contact for more information or queries.

It is important to us that you understand what personal information we collect about you and how we use it. We have done our utmost to ensure this Policy is clear and understandable. But if you have any further questions please don’t hesitate to contact our Data Protection Officer.

Our Data Protection Officer (“DPO”) and data protection representatives can be contacted directly here: info@molyneuxservices.co.uk

Who is this for?

This Privacy Policy is relevant for all customers whose personal data is collected because of the use of our services. By personal data, we are referring to any information which can be used to identify you. We are required to comply with the General Data Protection Regulations (“GDPR”) when we collect this information from you.

Molyneaux Services will not collect information from any persons under the age of 18. Should we receive any personal data that is associated with any persons under the age of 18 please contact our data protection officer.

What information do we collect on you and how do we use it?

The information that we collect on you, for legal requirements, and for the use of our products and services could include:

  • Your full name;
  • Your marital status;
  • Your gender;
  • Your date of birth;
  • Your job title and place of employment;
  • Your current address;
  • Your email addresses and IP address;
  • Your telephone and mobile numbers;
  • Demographic information such as preferences and interests

Who has access to data?

We may renew your data every six months. If you do not agree with the changes and wish to stop any element of the processing of your data, you can contact the Data Manager at info@molyneauxservices.co.uk.

How will it be used?

  1. Provide you with customer support services

Data storage

All data is stored digitally on a cloud based-password protected system, within a secure facility which has limited access. The IT system is accessible only by members of employees who require the information in order to perform a specific job role. We will retain your information for a reasonable period, or as long as is required by law.

How we contact you

We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honour your request.

Where we are legally required to obtain your explicit consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.

If you opt into any subscriptions, you will receive automated emails when content is updated. If you opt into any newsletters, you will receive curated emails known as newsletters. If you select any preferences such as issues, topics, subjects or industries, you may receive email communications related to those self-selected topics.

If you want to unsubscribe from mailing lists or any subscriptions, you should look for and follow the instructions we have provided in the relevant communications to you. Alternatively, you can at any time contact us to request that such communications cease.

If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.

How secure is your data?

We ensure that any service provider we use for any function has the necessary encryption methods and security policies in place to meet the standards of GDPR and other applicable data protection laws.

Retention period

In an instance where you withdraw your consent to process your application prior to its completion, the Molyneaux Services will retain your personal data for a period not greater than two years from the date of your withdrawal of your consent. We shall only retain your personal data for longer if the law permits or requires us to do so.

Disclosure

Molyneaux Services will not pass on your personal data to third parties outside of our service providers that we use to perform the necessary tasks to fulfil your enquiry or request without first obtaining your consent.

Third Party Service Providers

We employ and use other companies, our service providers, to provide us with tools and functions in order to provide you with products and services. These include services that provide: payment processing; email and mail services; customer relationship management tools; telephone providers; SMS text providers; review platforms; analytic software; marketing assistance and; customer service.

Their access to your personal data is limited to the extent that they need to perform their necessary function, and they will not use your personal data for any other means not outlined in this Privacy Policy. Their use of your personal data must be in accordance with GDPR and other applicable laws.

We do not pass on your personal data to other third parties, outside of our service providers, without first obtaining your consent.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • You have the right to be informed about the collection and use of your personal data.
  • You have the right to request access to and a copy of the information that we hold about you.
  • You have the right to correct the personal data that we hold about you that is inaccurate or incomplete.
  • In certain circumstances you can ask for the data we hold about you to be erased from our records if it is no longer necessary to provide you with our products and services.
  • Where certain conditions apply, you have a right to restrict the processing. You have the right to have your personal data moved, copied or transferred (data portability) to another organisation.
  • You have the right to object to certain types of processing such as direct marketing. You also have the right not to be subject to legal effects based on automated processing or profiling.
  • In the event that Molyneaux Services refuses your request under rights of access, we will provide you with a reason as to why. All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

Legitimate interest

We only use individual’s data in ways they would reasonably expect, unless we have a very good reason, and will not use an individual’s data in a way that is intrusive or which could cause them harm.

We provide an opt out (unsubscribe button) on every email marketing correspondence.

Complaints

Procedures are in place to oversee the containment and recovery of data, assessment of ongoing risk, notification of the breach (to the ICO and/or individual if necessary) and an ongoing procedure assessment.

In line with the requirements of the ICO we would report a data breach to the ICO if it was likely to result in a risk to the rights or freedoms of individuals.

In the event that you wish to make a complaint about how your personal data is being processed by Molyneaux Services, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority or our Data Protection Officer (“DPO”) by Email: info@molyneauxservices.co.uk